Terms & Conditions

The following terms and conditions form the basis of your contract between you and the owners of the property you are wishing to rent, which we accept on the owner’s behalf. 

Our Villa Rentals acts as a booking agent for the properties that we book on your behalf.  When you make a booking, you are entering into a contract with the Owner via Our Villa Rentals and not with Our Villa Rentals itself.  As an agent, we do not accept responsibility for the acts or omissions of the Owner. 

We do not act in any other capacity and do not enter into any contract with you in respect of the rental of your property which will at all times be with the owner. The owner’s own terms and conditions (where they have them) will apply in addition to these terms and conditions of booking and in the event there is any conflict between any provision of these terms and conditions of booking and the owner’s terms and conditions, the relevant provision of the owner’s terms will take precedence. A copy of the owner’s terms will be made available at the time of booking or earlier on request where Our Villa Rentals has received these.

As an agent, Our Villa Rentals’s responsibilities are limited to the provision of information in respect of properties which may be suitable for your requirements, facilitating your booking of your chosen property where requested to do so and otherwise communicating between you and the owner in respect of your booking. The information we provide is obtained from the owners or their representatives and is passed on in good faith.

The villa prices provided as reservation quotations by Our Villa Rentals include accommodation, linen, towels and pool towels as well as cleaning and any other inclusions as listed on ours and/or the owners website and are included within the owners offering. Any additional extras such as boat and car hire and Spa Treatments are arranged and paid for locally and are by no means part of a package arranged by Our Villa Rentals. Any boats or cars booked constitute a contract between you and the supplier. Our Villa Rentals cannot be held responsible for any complaints which arise locally. They must be dealt with there and then directly between you and the supplier.

The following terms shall have the following meanings:

Owner: The holder ‘title’ to the Residence, and any officer, director, shareholder, member, employee or agent of such party of the property you have booked through us.
Residence/Accommodation: The residential unit identified above for occupancy.
Manager: CEO, Manager and/or any officer, director, member, employee or agent of party.
Guest/Client: The party signing this Agreement for rental of the Residence.
Rental Fees:  Agreement is subject to correction due to any accounting error or omission. Rental rates are based on the length of stay indicated. If the allowable guest-count is exceeded without express written permission, an additional fee will be charged to discourage inappropriate use of the property.

If the final payment is not received by the due date the Rental Manager has the option to cancel this reservation, the deposit would be forfeited as detailed in the Cancellation Policy.

Cancellation Policy:

If due to COVID-19 related government regulations, you are prevented from travelling to Greece, Our Villa Rentals will follow the below cancellation policy:

1. You will receive a voucher to the value of 100% of any fees paid to be credited against a future booking with Our Villa Rentals, valid for 18 months from the time of the start of the original stay, (subject to b, below.)

2. Any non-refundable costs incurred by the owner or his agent with your approval and on your behalf in preparation for your stay, will not be refunded, and if they have not been paid for by you, will still be charged to you.

No Refunds for late arrivals, early departures, weather dictating or trip cancellation, or trip interruption- insurance coverage is available from 3rd party providers and is recommended.

This reservation may be cancelled by Manager at its discretion if the property is no longer managed by Our Villa Rentals or becomes damaged or is subsequently deemed unfit for habitation. Should this occur an alternate property would be offered if available, otherwise you may expect a full refund of all Rental fees and taxes paid to date. Any other travel expenses, including air tickets, rental outside of the agreement will not be reimbursed.

Guest is responsible for all resort access fees.

Daily housekeeping, cleaning and chef service is included in the rental term. If the Residence requires extra cleaning services, the Guest shall be responsible for the cleaning costs. The chef is provided however any shopping, costs of goods, alcohol or extras are at the guest cost to be paid directly to the chef who keeps your account during services.

Private transfer is included from airport/port to your rental property and on return journey/departure. It is your responsibility to provide the correct arrival/departure times for this service and failure to do so is at your cost.  Guests arriving on alternative days will have transfer costed into package unless otherwise arranged prior to arrival.  

Property:  Guests are advised to always secure any portable item of value including laptop computers, iPad/iPods, purses/wallets, jewelry, cameras, video recorders, etc. in the safe. Guest should also secure the Residence when not on site and not leave items of value in the outdoor areas of the property. Guest agrees that the Manager, Owner and company here within shall not be responsible for theft or loss of Guest’s property. 

Night security patrols will be provided discreetly by Corfu Security for duration of stay. Additional requests are at cost to Guest, to be arranged prior.

Liability for damages: an agreement that Guest will be responsible for any and all property damages arising out of the use and occupancy of the Residence by Guest and Guest’s invitees and visitors. Guest is responsible for ensuring that the Residence and all personal property therein are left upon departure, in the same condition and repair as upon arrival. Guest agrees that he or she will be financially responsible for any and all necessary replacement and repair costs not covered by the Accidental Damage insurance which will be charged or deducted from held guarantee amount.

• Guest agrees to only use the Residence as a private vacation residence.

• Guest agrees to not use or allow the Residence to be used for any improper or illegal purposes.

• The Owner expressly prohibits exceeding the maximum occupancy limit of the Residence without prior written approval from Rental Manager.

• Our Villa Rentals and its destinations are prime locations, note there may be construction from time to time in the surrounding areas/village upon which time you will be notified prior to travel.

Right to Repair:  Guest shall provide prompt, detailed notice to Manager of any damage or disrepair to or affecting the Residence. If such damage or disrepair is not, the result of the action or inaction of Guest, any member of Guest's party, or Guest's invitee or visitor, and if such damage or disrepair interferes with the use of the Residence, Manager will make every reasonable effort to replace or repair the same without a reduction in Guest's rental payment due. In the event the Premises is uninhabitable for all or part of Guest’s rental period due to casualty loss, act of God or other cause, Guest may either be refunded all unapplied money previously paid or reschedule its rental period as its sole remedies.

Access to Property: Manager or its designee may enter the Residence in order to perform necessary maintenance and repairs, or for other ‘reasonable’ purposes -  Manager will provide 24 hour notice of intended visit/inspection.

Pets & Smoking:  Guest agrees not to bring or allow pets in the Residence during the rental term unless preapproved in writing by the Manager and Owner. 

The Residence is smoke-free. Guest agrees that he/she shall neither smoke nor allow smoking in the Residence during the rental term – all costs to remove any smoke odour will be billed to the Guest after departure. If it is determined the guest has been smoking in the residence a recovery fee will be charged and taken from the guarantee.

This agreement may not be assigned or transferred to any party other than Guest. Guest shall be in occupancy of the Residence and should be responsible for its invitees.

Guest and all occupants and invitees on the property, using and occupying the Residence during the term of this agreement, each agrees and covenants to release and to indemnify and to hold harmless the Indemnified Parties, travel agent, property manager and their respective owners, officers, directors, agents, employees, representatives, attorneys, insurers, successors and assigns from and against any claims, demands, fees, causes of action, liability, loss, damage claims, injury or death, costs and expenses including attorney fees, by whomsoever made, directly or indirectly arising out of or connected in any way with their use: a) of the Residence b) failure to observe any of the conditions of this agreement or the house rules, during the rental term and (c) use of Manager to arrange and facilitate obtaining third party goods or services from or on behalf of Guest and its Invitees. The Guest executing these terms & conditions agrees that he or she will communicate these terms & conditions to each of the occupants and invitees on the property and will indemnify the Indemnified Parties from all liability or damage for his or her failure to do so.

Guest should be aware there are certain inherent risks of personal injury, accident, death, lost, stolen or damaged property for which the Indemnified Parties are NOT responsible, and for which the Indemnified Parties do NOT ACCEPT LIABILITY OR RESPONSIBILITY, if resulting from any of the following by Guest or its Invitees: (1) use of the Residence as an accommodation, 2) use of any equipment or device, including but not limited to swimming pools, hot spas, steam rooms, saunas, exercise/sports equipment,  fires, stoves/grills/ovens, whether located on or off the property, or if supplied as a convenience by the Indemnified Parties, or if rented by any Indemnified Party at Guest's request, and (3) participation in any activity, tour, sport, swimming pools, and all other outdoor recreation at or in connection with the Residence. Guest acknowledges that even though Manager may provide services to arrange or facilitate obtaining third party goods and services for or on behalf of Guest and its Invitees, Guest and its Invitees shall look solely to such third party provider for any injury, accident, death or damages from or relating to those goods or services and Manager shall have NO LIABILITY OR RESPONSIBILITY for arranging or facilitations those goods and services for Guest and its Invitees. This Agreement is not intended as a full list of all possible risks and hazards.

• The parties acknowledge and agree that the terms and conditions of this agreement constitute the full understanding of the parties and may not be modified except in writing if signed by all parties hereto.

*Any unpaid charges are to be cleared upon departure for items or services used or ordered, whether an itemized statement is provided. 

*Any charges related to the security deposit (guarantee) will occur within 10 days of departure after Guest receives an itemized statement.